Privacy Policy

Sol de Ibiza Cosmética Elementos Naturales S.L. ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Who We Are

The data controller is:

Sol de Ibiza Cosmética Elementos Naturales S.L.
Calle San Jaime 76, planta 1, oficina 3
07840 Santa Eulalia del Río, Ibiza, Spain
CIF: B16534935
Email: [email protected]

2. What Data We Collect

We may collect the following categories of data:

  • Identity and Contact Data: name, email, address, phone number.

  • Order and Transaction Data: items purchased, payment method, billing and shipping information.

  • Technical Data: IP address, browser, device type, operating system.

  • Usage Data: pages visited, time spent, clicks (via Google Analytics).

  • Marketing Data: preferences regarding email or SMS communications.

  • Cookie and Tracking Data: session IDs, cart contents, referral data.

3. How We Collect Your Data

We collect data:

  • Directly from you (e.g., when placing an order, subscribing to our newsletter, or contacting us).

  • Automatically through cookies and analytics tools.

  • Via trusted third parties such as Klaviyo, Meta, Google Ads, and Google Analytics.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchases.

  • To send promotional emails and SMS messages (with your consent).

  • To improve our website and customer experience.

  • To personalize your experience and recommend products.

  • To analyze website usage via analytics and tracking tools.

  • To comply with legal and tax obligations.

5. Legal Bases for Processing (GDPR)

We process your data based on the following legal grounds:

  • Performance of a contract (e.g., to process your order).

  • Consent (e.g., for marketing emails or SMS).

  • Legal obligation (e.g., tax compliance).

  • Legitimate interest (e.g., to analyze and improve our services or prevent fraud).

6. Consent and Withdrawal

When you provide us with personal data to complete a transaction, we assume you consent to that use.
If we ask for your data for a secondary purpose (e.g., marketing), we will ask for your explicit consent.

You may withdraw your consent at any time by:

  • Clicking "unsubscribe" in any marketing email

  • Replying STOP to any SMS

  • Contacting us at [email protected]

7. Sharing of Data

We only share your personal data with trusted third-party providers to operate our business, including:

  • Shopify (our e-commerce platform)

  • Payment providers (e.g., Shopify Payments, PayPal)

  • Klaviyo (email and SMS communication)

  • Meta (Facebook & Instagram) for advertising

  • Google Analytics and Google Ads

These third parties may store data outside the EU. We ensure adequate safeguards are in place, such as Standard Contractual Clauses.

Please note: The above does not include the sharing of sign-up data and SMS consent collected for messaging purposes. This information is not shared with third parties.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your cart contents

  • Track site performance and user behavior

  • Serve targeted ads via Google and Meta

  • Identify abandoned carts (for reminders via email or SMS)

The Sol de Ibiza website uses cookies to track items placed in the shopping cart, including when a cart is abandoned. This information is used to determine when to send cart reminders via email or SMS, only if you have given consent.

You can manage your cookie preferences through your browser or our cookie banner. For more information, please see our Cookie Policy.

9. Location-Based Data

We do not use GPS or mobile-based geolocation to track your exact location.

However, we may use your IP address to estimate general geographic information (e.g., country or region). This allows us to:

  • Display the site in your preferred language and currency

  • Show local shipping options

  • Improve website analytics and advertising relevance

We do not collect or process precise location data without your explicit consent.

10. Data Security

We apply industry-standard security measures, including:

  • SSL encryption for data transmission

  • AES-256 encryption for data storage

  • PCI-DSS compliance for all payment handling

Despite these measures, no system can guarantee 100% security online.

11. Data Retention

We retain personal data only as long as necessary:

  • For order fulfillment and customer service

  • For tax and accounting compliance

  • For marketing (until consent is withdrawn)

12. Your Rights (Under GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to processing or request restriction

  • Transfer your data to another provider

  • File a complaint with the Spanish Data Protection Authority (AEPD)

To exercise these rights, email us at [email protected].

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

14. Age of Consent

By using this site, you confirm that you are at least the age of majority in your country or that you are the legal guardian giving consent for a minor.

15. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes take effect immediately upon posting on this page. If we make material changes, we will notify you here.

16. Contact Us

If you have questions, complaints, or wish to exercise your privacy rights, contact us at:

[email protected]
Calle San Jaime 76, planta 1, oficina 3, 07840 Santa Eulalia del Río, Ibiza, Spain